Can AI help identify communication gaps in cancer care? Siemens Healthineers

https://www.linkedin.com/pulse/can-ai-help-identify-communication-gaps-cancer-care-oiq5f/ A cancer diagnosis can be overwhelming. Patients are suddenly confronted with unfamiliar terminology, treatment options, and a series of appointments that can be difficult to navigate. In this issue, we explore cancer care as an example of a complex patient pathway and ask: How can understanding human experience help improve communication and coordination throughout the care journey? Can AI help? Cancer care often involves multiple departments, specialists, and care teams. While the clinical aspects of care are carefully coordinated, patients may experience a fragmented journey with numerous handovers and interactions across the healthcare system. Communication plays a critical role in this experience, helping patients feel seen, informed, and understood, while also providing care teams with insights that can support more personalized care decisions. Yet information can get lost, questions may remain unanswered, and patients are often required to repeat the same information and concerns at multiple points along their journey. Better understanding these experiences is an important first step toward improving care pathways. As AI tools mature, they may help healthcare organizations identify recurring communication challenges, connect patient feedback to specific moments in the care journey, and support more coordinated care.