Surveys on Patient Safety Culture: Medical Office Survey on Patient Safety Culture
In response to medical offices interested in a survey that focuses on patient safety culture in their offices, AHRQ sponsored the development of the Medical Office Survey on Patient Safety Culture. This survey is designed specifically for outpatient medical office providers and staff and asks for their opinions about the culture of patient safety and health care quality in their medical offices.
The survey was designed for medical offices with at least three providers (physicians, either M.D. or D.O.; physician assistants; nurse practitioners; and other providers licensed to diagnose medical problems, treat patients, and prescribe medications). Survey administration in solo practitioner or two-provider offices is not recommended because it would not be possible to maintain the confidential nature of individual responses. In small offices, rather than administering the survey, it can be used as a tool to initiate open dialog or discussion about patient safety and quality issues among providers and staff.
Medical Office Survey Toolkit | Comparative Database | Data Entry and Analysis Tool | Improvement Resources | Webinar | International Users | Technical Assistance
Webinar Replay Available
A full replay from the Webinar on Using the Medical Office Survey on Patient Safety Culture is available.
Medical Office Survey ToolkitFrequently Asked Questions
- Medical Office Survey—English (PDF Version, 170 KB [PDF Help]; Word® Version, 190 KB) (reformatted skip pattern in Sections E and F to reduce respondent error).
- Medical Office Survey—Spanish (PDF Version, 175 KB [PDF Help]; Word® Version, 65 KB)—New!
Survey Items and Dimensions
- Medical Office Items and Dimensions—English (PDF Version, 140 KB [PDF Help]; Word® Version, 80 KB).
- Medical Office Items and Dimensions—Spanish (PDF Version, 165 KB [PDF Help]; Word® Version, 45 KB)—New!
Survey User's GuideThe User's Guide provides a general overview of the issues and major decisions involved in conducting a survey and reporting the results. The Guide includes information on getting started, selecting a sample, determining data collection methods, establishing data collection procedures, conducting a Web-based survey, and preparing and analyzing data, and producing reports.
Medical Office Survey Feedback Report Template
Note: Microsoft® Word® Versions can be viewed with the free Word® Viewer. PowerPoint® files can be accessed using a free PowerPoint® Viewer.
Comparative DatabaseMany medical offices using the AHRQ Medical Office Survey on Patient Safety Culture have expressed interest in comparing their results to other medical offices. In response, AHRQ has established the Medical Office Survey on Patient Safety Culture Comparative Database. This database is a central repository for survey data from medical offices that have administered the AHRQ patient safety culture survey instrument.
- Submission Information—For medical offices interested in submitting their medical office patient safety culture survey data.
- Data Use Agreement (PDF file, 190 KB; PDF Help)—Indicates how data submitted by medical offices will be used and provides confidentiality assurances.
- 2010 Preliminary Comparative Results (PDF Version, 370 KB; PDF Help)
Comparative results are provided for the items and patient safety culture dimensions on the AHRQ Medical Office Survey on Patient Safety Culture to allow medical offices to compare their survey results against the results from 470 medical offices.
- Medical Office Information Form (PDF Version, 47 KB; PDF Help)—Questions to be completed for each medical office submitting data to the AHRQ Medical Office Survey on Patient Safety Culture Comparative Database (when the database has been established).
Data Entry and Analysis ToolThis data entry and analysis tool works with Microsoft® Excel® and makes it easy to input your individual-level data from the survey. The tool then automatically creates tables and graphs to display your survey results. To request the tool, send an E-mail to: DatabasesOnSafetyCulture@ahrq.hhs.gov.
Medical Office Patient Safety Improvement ResourcesThis document contains references to Web sites that provide practical resources medical offices can use to implement changes to improve patient safety culture and patient safety. These resources are not a complete and exhaustive list, but are provided to give initial guidance to medical offices looking for information about patient safety initiatives. This document will be updated periodically.
- Medical Office Patient Safety Improvement Resources: A Resource List for Users of the AHRQ Medical Office Survey on Patient Safety Culture (PDF File, 250 KB; PDF Help)
Using the Medical Office Survey on Patient Safety Culture (Webinar)A conference call conducted on April 29, 2011, provides users with an overview of the development and use of the survey. In addition, the Oregon Practice-based Research Network shares lessons learned. Results from the 2010 Preliminary Comparative Results are discussed as well as new analyses of patient safety culture perceptions between physicians and other medical office staff, and how medical office characteristics like size, ownership, specialty, and Health Information Technology (Health IT) implementation affect the survey results.
View presentation slides:
- Introduction: Using the Agency for Healthcare Research and Quality (AHRQ) Medical Office Survey on Patient Safety Culture (Joann Sorra [PDF File, 375 KB; PDF Help])
- Development of the AHRQ Medical Office Survey on Patient Safety Culture (John Hickner [PDF File, 180 KB; PDF Help])
- Practice Reflections & Perceptions of MOSOPS—Process, Value, and Potential Use (L.J. Fagnan and Nancy Rollins [PDF File, 900 KB; PDF Help])
- Preliminary Comparative Results and Analyses from the Medical Office Survey on Patient Safety Culture (Naomi Dyer, Joann Sorra, and Kabir Khanna [PDF File, 1 MB; PDF Help])
- Upcoming Comparative Database (Joann Sorra [PDF File, 240 KB; PDF Help])
Read the transcript.
Access the Webinar replay (Flash® video, 57 min., 40 sec.; 96 MB)
Note: To access the Webinar replay, you will need to use Macromedia® Flash® player. To download the free Macromedia® Flash® player, go to: http://www.macromedia.com/go/getflashplayer.
International UsersAHRQ is interested in finding out about international users of the patient safety culture surveys. If you are an international user, please E-mail SafetyCultureSurveys@ahrq.hhs.gov to share information about your administration of the survey, results, and translations you have made of the survey.
For more information about international use of the Surveys on Patient Safety Culture, go to International Users.
Current as of December 2011
Medical Office Survey on Patient Safety Culture. December 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/qual/patientsafetyculture/mosurvindex.htm